Terms and Conditions

Effective date: 8/1/2026 | Last updated: 7/25/2026

These Terms and Conditions (“Terms”) govern access to and use of the website at pretiumhealthsolutions.com (the “Site”) and the Pretium Health Solutions EHR and practice-management platform (the “Platform”) provided by Pretium Health Solutions (“Pretium,” “we,” “us”). By accessing the Site or using the Platform, you agree to these Terms. If you are entering into these Terms on behalf of a healthcare organization, you represent that you have authority to bind that organization (“Clinic”), and “you” refers to that organization. Use of the Platform by a Clinic is also governed by the subscription agreement and Business Associate Agreement (“BAA”) between Pretium and the Clinic; if these Terms conflict with a signed subscription agreement or BAA, the signed agreement controls.

1. The Platform

The Platform provides electronic health record, scheduling, patient communication, billing-support, and related practice-management functionality for healthcare organizations. Pretium provides technology only: Pretium is not a healthcare provider, does not practice medicine, and does not provide medical advice, diagnosis, or treatment. Clinics and their clinicians are solely responsible for all clinical decisions, for the accuracy and completeness of records they create, and for their compliance with laws applicable to their practice.

2. Accounts and access

Clinics receive administrator accounts and may provision role-based user accounts for their workforce. You are responsible for maintaining the confidentiality of credentials, for all activity under your accounts, for promptly deactivating users who no longer require access, and for notifying us immediately of any suspected unauthorized access. We may suspend accounts that present a security risk.

3. Subscriptions, fees, and payment

The Platform is offered on a subscription basis. Fees, billing frequency, and plan details are stated at sign-up or in the applicable order form. Payments are processed by our third-party payment processor. Except as required by law or expressly stated otherwise, fees are non-refundable. We may change subscription pricing with at least thirty (30) days’ notice, effective at the next renewal. Late or failed payments may result in suspension of access after notice.

4. Protected health information

Handling of protected health information is governed by HIPAA and by the BAA between Pretium and each Clinic. The Clinic retains ownership of and responsibility for patient records; Pretium processes PHI only as permitted by the BAA. Upon termination, PHI will be returned or destroyed as set out in the BAA, subject to legally required retention.

5. SMS communications

The Platform can send transactional SMS messages (such as appointment reminders and confirmations) to patients who have opted in through their Clinic. By opting in, patients consent to receive appointment-related text messages from their Clinic via the Platform. Message frequency varies; message and data rates may apply. Patients may reply STOP to cancel and HELP for help. Consent is not a condition of receiving care. Clinics are responsible for obtaining and recording patient consent and for honoring opt-outs communicated outside the Platform.

6. Acceptable use

You agree not to: use the Platform in violation of law, including HIPAA and the TCPA; access another tenant’s data or attempt to circumvent access controls or tenant isolation; upload malicious code or interfere with the operation or security of the Platform; use the Platform to send unsolicited or marketing messages to patients without lawful consent; resell or provide the Platform to third parties except as expressly agreed; or reverse engineer, copy, or create derivative works of the Platform except as permitted by law.

7. Intellectual property

Pretium and its licensors own the Platform, the Site, and all associated software, designs, and documentation. Clinics receive a limited, non-exclusive, non-transferable right to use the Platform during the subscription term for their internal healthcare operations. Clinic data, including patient records, remains the property of the Clinic. You grant Pretium the right to use aggregated, de-identified data that does not identify any individual or Clinic to operate, analyze, and improve the services, consistent with HIPAA de-identification standards.

8. Availability, support, and modifications

We work to keep the Platform available and performant, including redundancy and disaster-recovery measures, but do not guarantee uninterrupted availability. We may modify features, perform maintenance, or discontinue functionality with reasonable notice where changes are material. Support channels and response targets are described in your subscription plan.

9. Disclaimers

EXCEPT AS EXPRESSLY STATED IN A SIGNED AGREEMENT, THE SITE AND PLATFORM ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND PRETIUM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. PRETIUM DOES NOT WARRANT THAT THE PLATFORM WILL BE ERROR-FREE OR THAT IT WILL MEET CLINICAL OR REGULATORY REQUIREMENTS APPLICABLE TO YOUR PRACTICE; YOU ARE RESPONSIBLE FOR YOUR OWN COMPLIANCE.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRETIUM WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SITE OR PLATFORM. PRETIUM’S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES PAID BY THE CLINIC FOR THE PLATFORM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW OR PRETIUM’S OBLIGATIONS UNDER AN EXECUTED BAA.

11. Indemnification

You will defend and indemnify Pretium against third-party claims arising from your violation of these Terms, your violation of law (including HIPAA or the TCPA), or clinical services you provide, except to the extent caused by Pretium’s breach of these Terms or the BAA.

12. Term, suspension, and termination

These Terms apply while you use the Site or Platform. Either party may terminate a subscription as set out in the applicable order or subscription agreement. We may suspend or terminate access immediately for material breach, unlawful use, or security risk, with notice where practicable. Upon termination, your right to use the Platform ends, and data return or destruction is handled under Section 4 and the BAA.

13. Governing law and disputes

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-laws rules. The parties will first attempt in good faith to resolve any dispute informally; unresolved disputes will be brought exclusively in the state or federal courts located in Georgia, and the parties consent to their jurisdiction.

14. Changes to these terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated effective date and, where appropriate, notified to account administrators. Continued use after changes take effect constitutes acceptance.

15. Contact

Pretium Health Solutions

Email: sales@pretiumhealthsolutions.com |

Phone: 4707792933